Vegastars Casino Terms and Conditions
These terms explain how we run Vegastars Casino and the rules that apply when you register, deposit, play and withdraw with us. Vegastars Casino is operated by Neptune Projects SRL, registration 3-102-900308, 1602, 16th Floor, Condo Nest Freses, Freses Granadilla, Curridabat, San Jose, Costa Rica, with Sultucia Ltd, HE464112, Kennedy 12-14, Flat 101, 1087 Nicosia, Cyprus acting as payment agent. We operate under a licence from the Tobique Gaming Commission, licence number 0000020. We may amend these terms from time to time, so please read them carefully and check back for the current version.
Eligibility
You must be at least 18 years old to open an account with Vegastars. Where a higher legal age applies in your location, that higher age applies. Only one personal account is permitted per person, and the welcome package is limited to one per person, household, IP address, contact detail and payment method. Our Terms and Conditions list the countries and territories from which we do not accept players, and separate game-provider and jackpot restrictions may also apply. Sanctioned persons are excluded from using our services.
Account Registration
To register, click Register, provide your account details, accept the Terms and complete registration. We require your name, date of birth, residential address and an email or mobile contact. Google authentication is offered as a sign-up option. After registering, look for our welcome email to verify your address; you can resend it in Account, then Profile. Your account is personal to you, the details you give us must be accurate, and you may use only your own funds and payment methods. Third-party or business-card payments are not permitted.
Verification
You can upload verification documents in My Account, then Verification. We accept a passport, national ID card or driving licence, together with address evidence dated within the last 3 months. Images must be clear, in colour and show all corners of the document. For higher-value activity we may ask for liveness checks and evidence of source of funds or source of wealth. Sanctions and PEP screening and periodic checks apply. Verification may delay withdrawals.
Deposits
We accept deposits by Visa and Mastercard. Deposits must be wagered at least once before a withdrawal can be made. A minimum deposit applies to bonus offers; check the current offer page for the exact conditions.
Withdrawals
Withdrawals are available by Visa, Mastercard and Bank Transfer. A monthly withdrawal limit applies; the current limit is shown in our payment terms. Verification checks may delay the processing of a withdrawal.
Bonuses and Promotions
Our welcome package covers your first three deposits: a 100% match on the first deposit with 50 free spins on Gates of Olympus 1000, a 150% match on the second deposit with 50 free spins on the same game, and a 200% match on the third deposit with 25 free spins on Sugar Rush 1000. The current welcome offer carries 40x wagering on the bonus plus deposit and 40x on free-spin winnings, a maximum bet per round while wagering, and a maximum welcome-bonus win cap; check the offer page for the exact figures. Our general bonus terms took effect on 18/5/2023 and were updated on 8/1/2024. Free-spin winnings usually require 40x wagering, bonus balances expire after 5 days unless an offer specifies otherwise, slots contribute 100% to wagering and live casino contributes 10%. Bonus balances cannot be used on Sportsbook or Esports and do not earn VIP progression. Certain games are excluded from bonus play, including all 3 Oaks Gaming and Wazdan titles and named games from other studios. Bonus abuse can result in forfeiture of bonus funds and winnings. We also run a Telegram offer of 50 free spins with the code TG50 after following the bot instructions, plus instant cashback, a referral program and a weekly Pragmatic race.
Gameplay Rules
Bonus wagering contributions differ by game type: slots count in full, live casino games count at a reduced rate, and other modes do not reduce wagering requirements. An exclusion list applies to bonus play and covers all 3 Oaks Gaming and Wazdan games plus named titles from other studios. Separate game-provider and jackpot restrictions may apply in certain territories and are distinct from our general country restrictions.
Restricted Activity
You may not mask your location or identity using a VPN or similar tool. Only your own funds and payment methods may be used; third-party and business-card payments are prohibited. Only one personal account is allowed. Players from the countries and territories listed in our Terms and Conditions as restricted may not use our services, and sanctioned persons are excluded. Abuse of bonuses can lead to forfeiture of bonus funds and any winnings from them.
Account Suspension
Under our Terms we may verify accounts and close accounts, and we may amend the Terms unilaterally. Verification, sanctions and PEP screening and periodic checks are part of how we manage accounts.
Account Closure
Accounts that remain inactive for 12 months may incur a monthly inactivity fee, limited to the account balance. You may also close your account or use our time-out and self-exclusion tools at any time through the responsible gambling options in your account or by contacting us.
Responsible Gambling
We offer deposit, loss and wager limits on a daily, weekly and monthly basis. Increasing or removing a limit requires a 24-hour cooling-off period, while reductions take effect immediately or as soon as practicable. Time-outs are available for 1 day, 1 week, 1 month or 3 months, and withdrawals remain permitted during a time-out. Self-exclusion is available for 3 months, 6 months, 1 year, 5 years or permanently; during exclusion you cannot bet, deposit or receive promotions, and the exclusion applies across brands operating under our licensee. Reopening an account after an exclusion of at least 6 months requires confirmation and a 3-day cooling-off period. For help, contact [email protected]. Gamblers Anonymous is an external support option.
Complaints
If you have a complaint, email [email protected] from your registered email address with your username and a description of the issue. Disputes about bets must be raised within 3 days of settlement. Free alternative dispute resolution is available through EGIS-FZCO at [email protected].
Governing Law and Terms
Our Terms are governed by the law of Costa Rica, and disputes fall under the jurisdiction of the courts of Tobique First Nation. Card-payment transactions are governed by Cyprus law and the courts of Cyprus. We may amend these Terms unilaterally, so please review them regularly.