Privacy Policy

Who We Are

Vegastars Casino is operated by Neptune Projects SRL, registration number 3-102-900308, with a published address at 1602, 16th Floor, Condo Nest Freses, Freses Granadilla, Curridabat, San Jose, Costa Rica. Payments are processed with the assistance of our payment agent, Sultucia Ltd, registration number HE464112, located at Kennedy 12-14, Flat 101, 1087 Nicosia, Cyprus.

Information We Collect

We collect personal information in the following categories when you register an account, use our services or contact us.

• Identity and contact details, such as your name, date of birth, email address and phone number.
• Account, payment and gameplay information, including transaction history and activity on our website.
• Verification documents and information needed for identity checks and anti-money-laundering obligations.
• Technical data such as device details, IP address and information gathered through cookies.
• Records of your communications with us.
• Information related to safer gambling, such as limits or self-exclusion choices you set.

How We Use Your Information

We use the information we collect for the following purposes.

• Delivering our services, including operating your account and processing deposits and withdrawals.
• Meeting legal and regulatory obligations, including identity verification and anti-money-laundering checks.
• Preventing fraud and protecting the security of our services.
• Analysing how our website and services are used so we can operate and improve them.
• Sending marketing communications where you have given your consent.

Cookies

Our website uses cookies and similar technologies. Controls are available for non-essential cookie categories, so you can decide whether to accept them. Essential cookies required for the website to function remain active.

Sharing Your Information

We may share personal information with service providers that process data on our behalf, with entities within our corporate group, with public authorities where we are required to do so, and with buyers or transferees if our business is reorganised or sold. Some recipients may be located in other countries; where information is transferred internationally, we apply the safeguards described in our internal procedures to protect it.

Data Retention

We keep personal information for as long as needed for the purposes described in this policy. Certain information may be retained for longer where the law requires us to keep it, for example records kept under anti-money-laundering obligations.

How We Protect Your Information

We protect personal information with technical and organisational measures, including encryption of data in transit, access controls that limit who can view personal information, monitoring of our systems and vulnerability management. Our games use certified random number generators and the website is protected with 256-bit SSL encryption. You can add further protection to your account by enabling two-factor authentication using an authenticator app or a code sent to your email.

Your Privacy Rights

You have the following rights over your personal information. To exercise any of them, contact us using the details in the contact section of this policy.

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase your information, subject to retention we are required to keep by law.
• Ask us to restrict the processing of your information.
• Object to certain types of processing.
• Receive your information in a portable format.
• Withdraw your consent at any time where processing is based on consent, including for marketing.

Contact Us

If you have questions about this privacy policy or want to exercise your privacy rights, contact our data protection contact at [email protected].